Securus technologies is one in all the biggest communique carrier providers for correctional centers within the united states. It facilitates households and buddies stay connected with incarcerated cherished ones via calls, video visits, and messaging. to apply any of those services, you want to recognise the way to get entry to your Securus account properly.
This manual walks you via everything related to the Securus technology login system — from developing an account to troubleshooting not unusual troubles.
What Is Securus Technologies?
Securus technologies offers communique and technology answers to jails, prisons, and detention centers. families use the Securus platform to:
- Make or receive phone calls
- Schedule and attend video visits
- Send messages and photos
- Manage funds for incarcerated individuals
To accessall of features, users must log in via the professional Securus on line portal or mobile app.
How to Create a Securus Technologies Account
Before you could log in, you need to sign in. here’s a way to set up your account:
- Go to the official website — Visit securustech.net
- Click “Sign Up” — Located at the top right corner of the homepage
- Enter your details — provide your full call, email address, and a strong password
- Verify your email — check your inbox for a confirmation link and click it
- Add a payment method — You’ll need this to fund calls or video visits
- Link to an inmate — seek via facility, inmate call, or id range to connect your account
As soon as registration is complete, you’re prepared to log in every time.
Step-by-Step: Securus Technologies Login Process
Logging into your Securus account is straightforward. observe these steps:
On the Website (Desktop or Laptop)
- Open your browser and go to securustech.net
- Click the “Login” button at the pinnacle proper
- Input your registered e-mail deal with
- Type your password
- Click “Sign In”
- You’ll be taken to your account dashboard
On the Securus Mobile App
- Download the Securus mobile app from the App store (iOS) or Google Play (Android)
- Open the app and tap “Log In”
- Enter your email and password
- Tap “Sign In”
- Your account will load with available services
Always make certain you’re on the legit Securus website or established app to defend your non-public and price facts.
Securus Video Connect Login
Securus additionally gives a committed video visitation platform referred to as Securus Video connect. here’s the way to access it:
- Go to video.securustech.internet or open the Video connect phase for your app
- Log in together with your present Securus account credentials
- Navigate to “schedule a go to”
- Pick the power, inmate, and your preferred time slot
- Confirm the visit and join when it starts
Video visits may require facility approval. Make sure to check the rules of the specific correctional facility.
Forgot Your Password? Here’s What to Do
If you can’t remember your password, don’t worry. Securus makes it easy to reset:
- Go to the login page at securustech.net
- Click “Forgot Password?” beneath the signal-in form
- Input the email address connected to your account
- Check your email for a password reset link
- Click the link and enter a new password
- Log in with your updated credentials
In case you do not acquire the e-mail, take a look at your junk mail or junk folder. Still nothing? Contact Securus customer support.
Common Login Issues and How to Fix Them
Once in a while users run into issues while seeking to check in. here’s a short troubleshooting guide:
| Problem | Possible Cause | Solution |
|---|---|---|
| Incorrect password error | Wrong password entered | Use “Forgot Password” to reset |
| Account locked | Too many failed login attempts | Wait 30 minutes or contact support |
| Email not recognized | Registered with a different email | Try alternate email addresses |
| Page not loading | Browser or internet issue | Clear cache or try a different browser |
| App not working | Outdated app version | Update the app from the app store |
| Two-factor code not received | Wrong phone number or delay | Request a new code or check SMS settings |
Securus Account Features After Login
Once you’re logged in, your dashboard gives you access to several useful tools:
- Add Funds — Deposit money into your AdvancePay or Debit Link account to pay for calls
- Manage Contacts — View and update your approved contact list
- Video Visits — Schedule, join, or review past visits
- Call History — Track your communication history
- Messages — Send text and photo messages to inmates
- Notifications — Get alerts for upcoming visits or account activity
Tips for Keeping Your Securus Account Secure
Your account incorporates private and monetary records, so safety is important. keep those pointers in thoughts:
- Use strong password — blend uppercase, lowercase, numbers, and emblems
- Never share your login information with each person
- Sign off after each consultation, in particular on shared devices
- Allow -element authentication if to be had
- Update your password frequently to live protected
- keep away from the use of public wi-fi whilst logging in or making bills
Securus Customer Support Options
If you’re nonetheless having problem with login or account access, Securus offers a couple of guide channels:
- Phone: Call 1-800-844-6591 (available 24/7)
- Live Chat: available via the website
- Help center: go to the FAQ phase at securustech.net/aid
- E mail support: submit a request through the web touch shape
Support agents can help with password resets, account verification, and billing questions.
Frequently Asked Questions
Q1. Is the Securus Technologies login portal free to use?
Yes, creating and logging into your account is free. However, you need to feature finances to make calls or agenda video visits.
Q2. Can I use the same account for multiple inmates?
Sure. One account may be related to multiple incarcerated individuals, so long as every is authorised through the ability.
Q3. Why does my Securus account keep getting locked?
Account are typically locked after numerous failed login attempts as a security degree. Wait 30 minutes and try once more, or reset your password.
Q4. Is the Securus mobile app available in all states?
The app is widely available, but a few functions may also rely upon the specific correctional facility’s agreement with Securus.
Q5. How do I update my email address on Securus?
Log in on your account, go to Account Settings, and update your electronic mail. You may want to confirm the new deal with.
Q6. Can I access Securus on a tablet?
Yes. The Securus platform works on pills via both the internet browser and the mobile app.
Q7. What should I do if a video visit fails to connect?
Check your internet connection, make sure your digital camera and microphone are working, and strive rejoining. If the hassle persists, contact assist.
Conclusion
Staying related with a loved one in a correctional facility may be emotionally hard, however Securus technology makes conversation greater available thru its on line platform. Whether or not you are logging in for the first time or troubleshooting a signal-in difficulty, this guide covers the whole thing you need.
From developing your account and navigating the dashboard to fixing common login problems, the method is designed to be consumer-pleasant. In case you ever get stuck, Securus’s 24/7 customer support is continually available to assist.
Bookmark the professional web site, keep your credentials safe, and you will continually have a dependable way to live in touch.